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ISO20000 IT Service Management: ISO 20000 and BS15000


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ISO20000 / ISO 20000

ISO 20000 IT Service Management Standards

ISO 20000 (which replaces BS15000) defines the requirements for an IT Service Management System. It sets out the main processes to deliver IT services effectively.

The standard itself aligns with ITIL, the IT Infrastructure Library, and specifies the following key process groups: Service Delivery Processes; Relationship Processes; Resolution Processes; Release Process; Control Processes.

BS ISO/IEC 20000-1:2011 and BS ISO/IEC 20000-2:2012

ISO 20000 comprises two documents:

ISO20000-1: 2011
This is the Specification, providing recommendations for those responsible for IT Service Management. It defines the overall processes. It comprises 18 pages and is charged at 110 (approx $149).
To Purchase BS ISO/IEC 20000-1 Click Here

ISO20000-2: 2012
This is a code of practice, describing specific best practices for the processes within ISO 20000-1. It comprises 30 pages and is 110 (approx $179).
To Purchase BS ISO/IEC 20000-2 Click Here

Both standards can be be purchased together and downloaded via our secure server for 220 (approximately $309):
To Purchase BS ISO/IEC 20000-1 and BS ISO/IEC 20000-2 Click Here

The ISO 20000 Toolkit
The final option is to purchase the ISO20000 Toolkit. This includes BOTH the above standards, along with a library of guides, presentations, checklists and templates to support them. This is charged at 495 (approx $749)
To Purchase The BS ISO 20000 Toolkit Click Here

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BS15000 and ISO20000 / ISO 20000 IT Service Management.