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BS 15000 and ISO20000 IT Service Management


BS 15000-1 / ISO20000-1

Introduction (PDCA)
Scope
Terms
Requirements
Planning/implementing SM
Planning & implementing new/changed services
SD process
Relationship processes
Resolution processes
Control processes
Release processes


BS 15000-2 / ISO20000-2

SM processes
Scope
Terms
Management system
Planning/implementing SM
SD processes
Relationship processes
Resolution processes
Control processes
Release management processes



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ITIL, ISO20000 and BS15000 IT Service Management.